Help & FAQ

Need Help?

Business Hours: 8:30am to 4:30pm Monday to Friday - Contact us on 1800 555 343 or LIVE CHAT during business hours
Outside Business Hours: please email sales@qispackaging.com.au.
We are very flexible and if you are unable to arrive during business hours, we are happy to make other arrangements with you for example, meet up before 8.30am or after 4.30pm.  If time and arrangements are made in advance we can even meet you at the warehouse on a Saturday.

FAQ

 

Do your prices include gst? 

Yes all of our prices are inclusive of GST.

Why do we charge freight?

Freight being sent out across Australia requires time, handling and fuel for delivery. Regardless of whether freight is charged as a separate cost or not you are still paying for freight. While we make every effort to always have fair freight prices, you can choose to organise your own freight when checking out.

How do I know when my order will be delivered?

These are variables to consider when using freight:

  • Your Location.
  • Business days left in the week & factoring in weekends and public holidays.
  • Have you specified what day or what time you want the delivery?

We cannot guarantee precise delivery dates, but you can get indications based on your postcode from this freight table.

Can we collect from you?

What are you waiting for, come on down and say hello to our staff. Check out some stock in our showroom and pick up your orders. Our address is Unit 6, 33 Stockwell Place, Archerfield QLD 4108.

Do we express post?

No, we do not offer express post.

Can I pay for my goods to the delivery driver?

No. Payment must be made prior to despatch. If you have any questions just call 1800 555 343 or email us info@qispackaging.com.au.

What payment methods do you accept?

We accept PayPal, MasterCard, Visa and AMEX. You can also pay for your order if you are collecting from our warehouse.

how many of each product do you keep in stock?

We do try our best to keep large numbers of all of our products in stock.  We do sometimes run out and lead time for delivery will only usually add an extra 3 working days.  Some of our imported product could take longer, however we will always contact you to advise of any delays.
 

Are your paper bags heat sealable? 

Paper bags are not heat sealable due to the fact paper can’t melt. Glue with a heating agent is the only way to seal paper bags and we do not have that equipment.

Are your plastic bags heat sealable?

Yes all of our plastic bags are heat sealable. Variables of heat are used when micron thicknesses and different types of plastics are used.

Why don’t you sell in smaller quantities? 

The quantities generated are set this way for you to save. Buying in bulk means better prices for our Customers, and we take pride in doing the best we can for customers. Sometimes we have practical limits to minimum quantities because our suppliers have structures regarding weight and amounts that affect us.

Can we send samples?

No. Unfortunately we can’t send samples, for the following reasons:

  • Bags are pre-packaged.
  • We don’t want customers to receive 99 bags instead of 100.
  • We carry an extensive range and would be impossible to have special sample boxes for each item.

Therefore we have a showroom designed to show the client exactly what the item is.

Is QIS Packaging open Saturdays?

Our business hours are Monday to Thursday 8.30am to 4.30pm. However we are very flexible and if you are unable to arrive during business hours, we are happy to make other arrangements with you for example, meet up before 8.30am or after 4.30pm.  If time and arrangements are made in advance we can even meet you at the warehouse on a Saturday.

Why doesn’t the tape I purchased stick onto the surface?

There are 3 different tape adhesives to optimize performance.

Acrylic will stick to plastics really well. We stock the following Acrylic tape:

  • PP100TR48X75
  • PP101TR36X75
  • PP101TR48X75

Hot Melt is a great all round purpose tape for neutral temperature environments. If the is too hot or cold the tape will come off. We stock the following Hot Melt tape:

  • PP105TR48X75
  • PP105BR48X75

Natural Rubber is perfect for cardboard. We stock the following Natural Rubber tape:

  • PP30TR24X75
  • PP30TR36X75
  • PP30TR48X75
  • PP30BR48X75

Enter these codes into the search bar and thank me later.

Why does each product have different pricing?

All our products are sold differently. Some are cartons of 1000 others packs of 50. Depends on what you want. We also often offer that if you buy more than 2 of that item the single price drops. Buy more, save more. Winning!