Fast dispatch, Australia-wide delivery

QIS Packaging will make every effort to despatch your order in a timely manner. Delivery times are indicative only and we are not liable for shipments which do not arrive at the expected time. To avoid delays in transit, we suggest you provide an attended business address (such as a work address) where someone you trust will be available to receive the order during normal business hours. Our courier drivers cannot call prior to delivery.

Click & Collect is available for customers who prefer the convenience of collecting their order in person. Simply pay online or pay at pick-up and select 'Click & Collect' in the Shipping Options. The QIS team will contact you when your order is ready for collection.

You can collect your order from:

Brisbane Warehouse
Unit 4 & 5/33 Stockwell Pl, Archerfield QLD 4108
Pick up available 8:30am – 4:30pm (Mon–Fri)
(07) 3272 9533

Orders placed with us are subject to our acceptance and we have no obligations to any order placed until we have accepted it. Unless agreed with you, we are not required to despatch any order until we have received payment in full for all items on the order.

Returns will not be accepted unless prior arrangements are made with our Sales Department, stating clearly the reason for the goods being returned. Any goods returned to us without a Returns Form may not be processed.

• Claims for short deliveries and damaged/faulty goods will not be recognised unless notified within 48 hours of receipt of goods. If goods have been accepted by your carrier, any claim for shortages or damaged goods should be directed to the carrier.
• Goods sold as "stock clearance" or specially bought in will not be accepted for return under any circumstances.
• Any arrangement to return goods should be made within 31 days of receipt. We will not be bound to consider claims beyond 31 days of receipt of goods.
• Replacement of goods ordered incorrectly: we do not send out replacement products in advance of receiving the returned goods. Once returned goods arrive, they will be examined by our staff and if accepted we will provide a credit or replacement.
• We have no restocking fee, ensuring a hassle-free return experience for our customers.

We aim to keep the stock on our website as accurate as possible. However, if for some reason the stock is unavailable at the time you place your order, we will advise accordingly. Items on your order cannot be reserved until we have received payment in full for those items.