Selling online almost always means mailing products to customers — and that can be fraught with damaged goods, wrong orders and slow packing. Here's a six-point checklist to minimise returns and speed up your dispatch.
1. Have at least two people check the order
Wrong orders are one of the easiest — and costliest — mistakes to make. Build a system where more than one person checks the pick before it's packed and again before dispatch. A simple pick-pack-check workflow catches errors before they reach the customer.
2. Use protective packaging
For fragile goods, don't cut corners. Good options include:
- Bubble wrap inside courier bags
- Bubble bags
- Padded mail bags
- Boxes with void fill
For textiles, clothing or antiques, add acid-free tissue paper to prevent damage.
3. Use shipping labels and stickers
Let couriers know how to handle your parcel with warning labels — "fragile", "this way up", "top load only" and "glass with care" all help your goods (and your courier) stay safe.
4. Make your shipment tamper-evident
Courier bags use a permanent bonding seal that can only be opened by tearing the bag — a strong deterrent against tampering and theft. Tip: press the seal firmly for at least 15 seconds and leave it five minutes for the bond to fully set.
5. Pack efficiently
Time is money. See our warehouse packing shortcuts, and avoid over-packaging — books or soft goods don't need a big box and void fill, just a courier bag.
6. Deliver a great post-purchase experience
Little touches — a handwritten thank-you, a discount voucher, or branded packaging — go a long way toward repeat purchases and word-of-mouth.
Stock up on mailing supplies
Find everything you need at QIS Packaging — delivered Australia-wide. Call 1800 555 343 or email info@qispackaging.com.au.
